Our Housing Services

Neighbourhood Officers are responsible for all aspects of tenancy management including changes to tenancies and anti-social behaviour.

AJ Rutkowska

AJ leads the Income and Inclusion Team, overseeing its strategic and operational functions. She directly manages the Income Team, ensuring effective collection of all rental income. Additionally, AJ is responsible for the teams delivering financial inclusion initiatives and employment and training support, empowering tenants to achieve greater financial stability and access meaningful opportunities.

If you find yourself in Rent arrears

If you’re behind with your rent payments then we understand that this will be a worrying and stressful time.

Our Rent Officers are always available to help! It’s much better to talk to us straight away and explain why you’re finding it hard to pay your rent.

We will assist you to find a way of paying back what you owe, so ask if you can pay off your arrears in smaller amounts. We can also help you with a wide range of benefit claims including Housing Benefit and Universal Credit.

Help with the cost of living

We understand that the months ahead may feel overwhelming as we see rising costs in energy, food and other essentials. If you are struggling, please know you are not alone.

Help with money

Our Financial Inclusion Team can help you to deal with any money problems that you may be having, offering information and advice to help you make the most of your money – as well as support with paying your rent.

This includes budgeting advice for paying your rent and prioritising debt; support to understand your benefits situation and what you may be entitled to, and lots more!

Help with jobs & training

Our dedicated ‘Realise your Potential’ team are on hand to support you. Our dedicated staff will work with you one-to-one, helping you to identify the training you need to achieve your short and long-term goals.

They can assist Cadwyn tenants (or their immediate family members) that have lost their job or may be facing redundancy, and people who are employed but need to find work that is more financially secure or better suited to them. They will help with identifying skills, finding opportunities, preparing your CV, practising interviews to boost your confidence, plus much more.

Tenants are at the heart of everything we do at Cadwyn and Nazia’s role is about proactively involving tenants in the planning, delivery, and improvement of services within the organisation.