About Us
Cadwyn is a community housing association based in Cardiff and is part of the Cadarn Housing Group. Cadwyn are a diverse business with experience in social housing management and development, social lettings, open market/ private rental lets and sales, temporary accommodation, commercial regeneration and an amazing recycling project.
For further information on the Cadarn Housing Group please click on the following link: Cadarn Group Structure.docx
About the role
An exciting opportunity has arisen for a Night Hostel Assistant to join the Supported Housing Department on a part time basis. The department manages two hostels for families experiencing homelessness. We support over 100 families each year. We work with families to help them achieve their potential.
You will work Wednesday, Thursday and Friday 8pm – 6am.
This role is a waking night shift, where you’ll stay actively engaged throughout the night to ensure smooth operations. You’ll work 3 nights per week as part of a two-person team covering the shift, while being part of a wider team of 4 dedicated to covering all night shifts.
Your key responsibilities include:
- Being the first point of contact for residents during the night, providing a warm and welcoming presence to make them feel at ease.
- Delivering exceptional customer service and working to meet the daily needs of residents.
- Maintaining the hostel’s cleanliness, including vacated resident rooms and communal areas.
- Accurately logging important information on our in-house system, which requires computer training.
What we offer:
Join an organisation that truly embodies its strong core values: Kindness, Honesty, Fairness, and Respect. This is an amazing permanent opportunity with fixed working dates, offering stability and growth.
We’re committed to your ongoing development, providing training at a pace that suits you. You’ll also benefit from:
- 25 days holiday per year (increasing to 30 with length of service), plus bank holidays pro rata
- Access to a great Pension Scheme
- Medicare health cash plan to support your wellbeing
- Health and wellbeing support tailored to your needs
- An annual flexible cash benefit to use as you wish
- A cycle to work scheme to promote sustainability and a healthy lifestyle
What we are looking for:
We are looking for someone with proven experience of working with individuals who have a variety of support needs. You should also have a background in cleaning and take pride in maintaining high standards of work. The ability to handle challenging situations with sensitivity and care is essential, along with knowledge and experience of Health and Safety practices.
This role requires someone who is confident working independently and with minimal supervision. A genuine willingness to embrace and uphold Cadwyn’s core values is also important.
Please demonstrate in your covering letter how you meet the key outputs and requirements of the role as per the Job Description and Person Specification. For further guidance, please refer to the link in the ‘other useful information section’ below.
We understand that no candidate will meet every single requirement listed. If your skills and experience differ slightly from what we’ve outlined, but you believe you can bring value to this role and help us make a meaningful difference, we encourage you to apply. We’d love to hear from you!
Other useful information:
- Please click link to download the job description – Night Hostel Assistant JD review 30.10.24.docx
- Please click link to download the person specification – Night Hostel Assistant person spec 30.10.24.docx
- Please click link to download information on how to complete your application – Guidance notes for completing an application.docx
- The Cadarn Group values – Honesty, Enabling, Kindness & Innovation
- Closing date: 5.00pm Wednesday 9th April 2025. Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.
- Interviews: Tbc
- Other: An enhanced DBS check will be required for this post
Want to find out more? Please get in touch with Isabel Melendez via email Isabel.melendez@cadwyn.co.uk
Please note that once you begin your application you will not be able to save your progress and return to this at a later date. We therefore recommend you have your CV and covering letter (outlining how you meet the requirements of the role) prepared prior to starting the process as you will be required to attach these. You will also be asked for your personal details and equality information as part of the application process.
If you have any questions please contact the HR Team via jobs@cadwyn.co.uk, we’re delighted that you’re interested in joining Cadwyn and wish you the very best of luck with your application.
Cadwyn is committed to the Principles of Equal Opportunities, Tenant Participation, Professionalism, Openness and Accessibility and welcomes applications from all sections of the community regardless of age, colour, disability, ethnic or national origins, marital or parental status, nationality, political belief, race, religion or sexual orientation.
All Black, Asian and ethnically diverse applicants, LGBTQ+ applicants, candidates with disabilities and tenants who meet the minimum requirements of the job as set out in the Job Description and Person Specification will be guaranteed an interview.
