Cadwyn is a community housing association based in Cardiff. We are a diverse business with experience in social housing management and development, social lettings, market lets and sales, commercial regeneration and an amazing recycling project.
Are you an excellent administrator who puts customers first? We are looking for a Housing Programmes Administrator to provide invaluable administrative support to the Housing Programmes team.
The team deal with our projects and programmes at Cadwyn and there is never a dull moment. We have a wide ranging role, from understanding development handover procedures, lettings, rent collection, estate and tenancy management, defects and repairs, as well as running amazing community events and building a community centre for residents. This is the ideal role for somebody looking to start a housing career.
You’ll deal with queries from tenants, landlords, customers and contractors to ensure our properties are managed professionally. You’ll be the first point of call for our team, delivering amazing customer focussed services.
You can take an hybrid/agile approach to your work, spending some of your time working from home and some of your time working from one of our offices as well as having a presence in our community. A typical week will involve taking repair calls, collecting rent payments by telephone, setting up new direct debits, liaising with our contractors to ensure repairs and safety certificates are carried out, accurately processing invoices and payments, and ensure they are coded to the correct cost account and liaising with colleagues and partners to ensure that new tenants are onboarded successfully.
We are taking on more units in our management this year and you will play a key role in welcoming new tenants in their homes to ensure that they stay for the long-term.
At Cadwyn most of our staff work in an agile way, working mostly at home with the ability to hot desk at one of our three sites across Cardiff or to work from any other suitable/convenient location
What we offer:
The chance to work for an organisation with strong values: Kindness, Honesty, Fairness and RespectA great temporary full time opportunity, with a 35 hour working week25 days holiday per year (increasing to 30 with length of service) plus 8 bank holidays
Agile working opportunitiesOngoing training and development at a pace to suit youAccess to a great Pension SchemeMedicare health cash planHealth and wellbeing supportAn annual flexible cash benefitA cycle to work scheme
The ideal candidate will:
Have a positive and pro-active attitudeHave proven administrative experienceBe computer literate with good Microsoft Office skillsHave good literacy and numeracy skillsBe highly organised, able to manage and prioritise work in a timely manner
No candidate will meet every single desired criteria. If your experience and skills look a little different from what we’ve identified and you think you can bring value to this role to help us make a difference, we’d love to hear from you.
Other useful information:
Please click link to download the job description – Housing Programmes Administrator – JD.docxPlease click link to download the person specification – Housing Programmes Administrator Person Spec.docxPlease click link to download information on how to complete your application – Guidance notes for completing an application.docxPlease click link to download Cadwyn’s values – cadwyn values square.pdfClosing date: 5.00pm Wednesday 11th October 2023 Interviews: Friday 20th October 2023Other: A basic DBS check will be required for this post
Want to find out more? Please get in touch with Louise Grandon, Assistant Head of Housing Programmes via email louise.grandon@cadwyn.co.uk
Please note that once you begin your application you will not be able to save your progress and return to this at a later date. We therefore recommend you have your CV and covering letter (outlining how you meet the requirements of the role) prepared prior to starting the process as you will be required to attach these. You will also be asked for your personal details and equality information as part of the application process.
If you have any issues with your application, uploading your documents or any questions please contact the HR Team via jobs@cadwyn.co.uk, we’re delighted that you’re interested in joining Cadwyn and wish you the very best of luck with your application.
Cadwyn is committed to the Principles of Equal Opportunities, Tenant Participation, Professionalism, Openness and Accessibility and welcomes applications from all sections of the community regardless of age, colour, disability, ethnic or national origins, marital or parental status, nationality, political belief, race, religion or sexual orientation. If you have any issues with your application, uploading your documents or any questions please contact the HR Team via jobs@cadwyn.co.uk, we’re delighted that you’re interested in joining Cadwyn and wish you the very best of luck with your application.
All Black, Asian and ethnically diverse applicants, LGBTQ+ applicants, candidates with disabilities and tenants who meet the minimum requirements of the job as set out in the Job Description and Person Specification will be guaranteed an interview.