Cadwyn is a community housing association based in Cardiff. We are a diverse business with experience in social housing management and development, social lettings, market lets and sales, commercial regeneration and an amazing recycling project.
An exciting opportunity has arisen for a Night Hostel Assistant to join our Supported Housing Department. The department manages two hostels for families experiencing homelessness. We support over 100 families each year. We work with families to help them achieve their potential.
This role is responsible for being the first point of contact for residents during the night. You will provide a high level of customer service whilst trying to meet customer needs. In addition, you will be responsible for maintaining the hostels cleanliness and will complete nightly cleaning tasks following a cleaning checklist.
You will work Saturday, Sunday, Monday and Tuesday nights 8pm – 6am
What we offer:
The chance to work for an organisation with strong values: Kindness, Honesty, Fairness and RespectA great permanent full time opportunity, with a working week of 40 hours25 days holiday per year (increasing to 30 with length of service), plus bank holidays pro rata
Ongoing training and development at a pace to suit youAccess to a great Pension SchemeMedicare health cash planHealth and wellbeing supportAn annual flexible cash benefitA cycle to work scheme
What we need:
We are looking for someone who is competant using different IT systems, can maintain high standards of cleanliness in the hostel, manage crisis and unexpected events, is proactive with health and safety issues and can build positive relationships with our families.
Experience of working with people with a range of support needs
Experience of cleaning and taking pride in standard of work.The ability to resolve challenging situations in sensitive mannerExperience of Health and SafetyAbility to work with minimal supervision.Willingness to support Cadwyn’s values
No candidate will meet every single desired criteria. If your experience and skills look a little different from what we’ve identified and you think you can bring value to this role to help us make a difference, we’d love to hear from you.
Other useful information:
Please click link to download the job description – Night Hostel Assistant (1).docxPlease click link to download the person specification – Night Hostel Assistant person spec (1).docxPlease click link to download information on how to complete your application – Guidance notes for completing an application.docxPlease click link to download Cadwyn’s values – cadwyn values square.pdfClosing date: 5.00pm Thursday 14th March 2024. Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.Interviews: tbcOther: An enhanced DBS check will be required for this post
Want to find out more? Please get in touch with Rhiannon Shackson or Tracey Wheeler via email rhiannon.shackson@cadwyn.co.uk or tracey.wheeler@cadwyn.co.uk
Please note that once you begin your application you will not be able to save your progress and return to this at a later date. We therefore recommend you have your CV and covering letter (outlining how you meet the requirements of the role) prepared prior to starting the process as you will be required to attach these. You will also be asked for your personal details and equality information as part of the application process.
If you have any questions please contact the HR Team via jobs@cadwyn.co.uk, we’re delighted that you’re interested in joining Cadwyn and wish you the very best of luck with your application.
Cadwyn is committed to the Principles of Equal Opportunities, Tenant Participation, Professionalism, Openness and Accessibility and welcomes applications from all sections of the community regardless of age, colour, disability, ethnic or national origins, marital or parental status, nationality, political belief, race, religion or sexual orientation.
All Black, Asian and ethnically diverse applicants, LGBTQ+ applicants, candidates with disabilities and tenants who meet the minimum requirements of the job as set out in the Job Description and Person Specification will be guaranteed an interview.