We believe our customers have a right to expect from us good standards of personal service. They should be treated with equal respect, listened to and responded to in a manner which is polite, helpful and timely.
- Listen to your views
- Involve you in shaping services
- Explain our reasons when we’re unable to do something
- Treat you with dignity and respect
- Respond to your enquiries promptly and efficiently
- Be helpful and responsive to your needs
- Ensure our services are accessible and easy to use
- Be polite and professional at all times
- Apologise to you when we get things wrong and tell you when we will put them right
To see how we will achieve this download our Customer Service Standards.